Refund policy

MO-VO charges for three things only: TOP placement, Boost plans and Pro Sales. This policy is about those payments.

It is not about rentals. Renters and owners agree and pay for a rental between themselves, and that money never passes through MO-VO. We cannot refund a rental payment, because we never receive it. If a rental goes wrong, see Safety for what to do.

You can cancel a Boost plan at any time. Cancelling does not give a refund.

• You keep the plan, and everything it includes, until the end of the period you paid for.
• You are not charged again.
• After that your account goes back to the free allowance of 5 live listings.

Switching auto-renew off works the same way: the plan runs to its end and is not renewed.

A change of plan takes effect at once, and the part of your current plan you have not used is counted towards the new one.

• Moving to a dearer plan: the unused part is taken off the price, and you pay the difference.
• Moving to a cheaper plan: if the unused part is worth more than the new plan, you pay nothing and the difference is refunded to the card or bank account you paid with.

The time you have already used is never refunded. You see the exact amount, to pay or to get back, before you confirm.

A TOP placement is paid once and starts as soon as the payment goes through. It is not refunded, in whole or in part, once it has started, including if you pause, edit or remove the listing.

• Clicks are not refunded. Each one is charged when a renter taps to contact you.
• Money you have not spent stays yours. If you close your account with ₦100 or more left in your wallet, it is sent back to the card or bank account you topped up with. If you used more than one card, each gets back its share.
• Money in your wallet goes back to a card only, never to a bank account, and only when you close your account.
• Credit that MO-VO added to your wallet (not paid for by card) cannot be refunded.

A payment that fails or is declined charges you nothing and changes nothing.

If you were charged and what you paid for did not start, or you were charged twice for the same thing, write to billing@mo-vo.app with the payment reference from your billing page. We will check it and put it right.

• Refunds go back to the card that made the payment. We cannot send one to a different card or to a bank account.
• We email you when a refund is sent. Banks usually take up to 10 working days to show it.
• If a refund cannot be sent, we email you and sort it out with you.

Questions about a payment or a refund: billing@mo-vo.app.